GovTech Dynamics: Navigating Innovation and Challenges in Public Services. – TOPIC 02 Sub 01 2024

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18 June 2024 | 15:00 - 15:45 EEST | Auditorium
Consolidated programme 2024 overview

Proposals: #26 #47 (see list of proposals)

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Session teaser

Governments are increasingly exploring strategies to foster and expedite the adoption of innovative technologies within their public sectors as a response to high expectations from the citizens and businesses. This session would provide an excellent opportunity to exchange best practices and insights (basing on Lithuanian and other countries’ example), gaining a deeper understanding of the specific factors that drive these initiatives forward, along with the unifying principles that underpin them.

Session description

The ability of governments to ensure public well-being and deliver efficient services is directly tied to their capacity to innovate and adapt in a highly dynamic environment. This environment is defined by factors such as the increasing accessibility of technology to the population, rising citizen expectations towards public services, a growing amount of accessible data, and the rising complexity and interconnectedness of public issues (such as challenges tied to climate change, security, and inequality). In this context, governments turn to GovTech, which refers to the use of various digital tools, platforms, and innovations to enhance government processes, engage citizens, and address societal challenges. GovTech is based on a whole-of-government approach to public sector modernization, promoting simplicity, efficiency, and transparency with the citizen at the center of reforms.

However, implementing all these ambitious changes solely within the public sector is not easy. Thus, an increasing number of governments are exploring practical ways to encourage experimentation and co-creation between the public and private sectors. GovTech, as an open innovation framework, serves as a method for public sector institutions to openly seek digital solutions to their challenges through cooperation with startups, innovative companies, academia, and NGOs.

Over the last 20 years, Lithuania has made significant progress in developing digital solutions in the public sector, as reflected by the country’s position in international global indexes. Lithuania ranks 8th in the GovTech Maturity Index by the World Bank, 14th in the Digital Government Maturity Index by the Organization for Economic Cooperation and Development (OECD), and 7th in the European Commission’s E-Government Benchmark. Lithuania has compelling success stories to share, such as Lithuania’s GovTech Lab, which not only enables public institutions to pilot innovative digital tools and approaches but also fosters a significant shift in public institutions, making them more open to experimentation and collaboration. Additionally, Lithuanian companies and experts are sharing their knowledge and experience in the field of GovTech with the broader international community in various regions of the world.

This session would delve into the practical aspects of GovTech, exploring the benefits and opportunities it brings to countries, as well as the potential challenges that must be addressed in order to fully realize these benefits—from proper data management to ensuring that no one is left behind by these new digital possibilities.


Panel discussion

Further reading


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Programme Committee member(s)

  • Inga Rimkevičienė
  • Riccardo Nanni

The Programme Committee supports the programme planning process throughout the year and works closely with the Secretariat. Members of the committee give advice on the topics, cluster the proposals and assist session organisers in their work. They also ensure that session principles are followed and monitor the complete programme to avoid repetition.

Focal Point

  • Ieva Zilioniene, NRD Companies

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Key Participants

  • Diana Seredokaitė, Director of Digital Agenda Department in the Ministry of Economy and Innovation of the Republic of Lithuania
    Diana boasts over 20 years of managerial experience, demonstrating a proven track record in project leadership, IT governance and management. Her proficiency extends to ICT governance, project management, public services digitalization, business change management, and IS implementation. Notably, Diana has successfully overseen projects across diverse regions, including the Baltic States, Uzbekistan, Oman, Saudi Arabia, and Ghana.
  • Dalius Kazlauskas, CTO of Vilnius City, Smart City and Digitization Expert
    Dalius Kazlauskas is the Chief Technology Officer of Vilnius City, recognized for demonstrating that public sector teams can operate with the efficiency of startups. He currently leads efforts in addressing artificial intelligence challenges, utilizing data for decision-making, and unifying municipal enterprises to achieve tangible results. A pioneer of open data in Lithuania, Dalius is dedicated to showcasing its practical benefits. He is also actively involved in volunteering and mentoring within GovTech and transparency organizations, and with teams guiding innovation direction for the city, promoting and encouraging experience sharing in the public sector.
  • Dovilė Gaužauskienė, Innovation Expert at GovTech Lab Lithuania
    Dovilė Gaižauskienė is a participatory design expert, recognized for extensive knowledge on co-creation processes. Dovilė focuses her efforts on co-creation of more human centric solutions in the public sector, bringing empathy to policy making and implementation. Dovilė is a co-founder of Performative Design association and member of Lithuanian Design Council. Dovilė worked as a strategic designer at Policy Lab at Government strategic analysis center STRATA, and currently, she’s a part of GovTech Lab Lithuania, working with implementation of Public Challenge series, GovTech Innovation Academy and Sandbox for public sector testing AI solutions.


  • Ieva Žilionienė, Consulting Lead at NRD Companies
    Ieva Žilionienė is an expert in state digitalization policy and strategy with extensive experience in national and global GovTech trends. She has worked for the Lithuanian Government's Information Society Development Committee, overseeing Lithuania's information society and e-governance strategies and managing EU structural funds for public ICT. As the Director of Strategy and later Deputy Director General at Lithuania's Communications Regulation Authority, she coordinated the regulation of electronic communications, postal services, and digital trust services. Now, she leads the consulting branch of NRD Companies, an international group specializing in developing digital solutions for governments worldwide. Ieva has contributed to various international groups and initiatives and is Lithuania ‘s national expert and member of the Board of Directors for the World Summit Awards, promoting UN Sustainable Development Goals through digital innovations.

Remote Moderator

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Reporters will be assigned by the EuroDIG secretariat in cooperation with the Geneva Internet Platform. The Reporter takes notes during the session and formulates 3 (max. 5) bullet points at the end of each session that:

  • are summarised on a slide and presented to the audience at the end of each session
  • relate to the particular session and to European Internet governance policy
  • are forward looking and propose goals and activities that can be initiated after EuroDIG (recommendations)
  • are in (rough) consensus with the audience

Current discussion, conference calls, schedules and minutes

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Video record

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