Don’t forget silver surfers – Digital inclusion and literacy focused on seniors – Pre 02 2018

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4 June 2018 | 12:00-14:00
Consolidated programme 2018

Session teaser

Daily activities and access to different services imply a necessity of “getting connected” and “staying connected” for digital migrants.Digital transformation often causes confusion and challenges for adults even though many of them manage digital technology tools. Capacity building on digital literacy and digital skills for adults is not just a task of their family or social environment but implies raising awareness and a multistakeholder in the process of digital skills transfer.


digital migrants, digital skills transfer, digital inclusion, lifelong learning

Session description

In the “global digital village” digital migrants and digital natives have to adapt to the challenges of digital transformation. Daily basic tasks depend on digital ability and digital readiness of digital migrants.

A broader definition of digital inclusion refers to ensure equal access to skills to use Information and Communication Technologies (ICT) and benefits from participation and knowledge. Opposed to digital inclusion, digital exclusion prevents digital migrants to fully take advantage from the use of digital tools. Digital migrants and digital natives are digital citizens whom normally share the same house, the same office or any other random space which can(not) be digital friendly especially for digital migrants. In order to overcome barriers that nourish digital exclusion, digital literacy and digital skills for digital migrants are essential.

The aim of this session is to discuss how digital inclusion for seniors can be more “inclusive” and how to create a model of digital friendly citizenship environments that can break the wall between these generations. If digital literacy and skills are considered crucial, how they can contribute to the process of lifelong learning for digital migrants. Best practices will be shared from a European context taking into consideration local developments in Georgia and the Caucasus Region.


Introductory panel followed by table discussions in smaller groups.

Further reading


Focal Point

  • Oliana Sula, University "Aleksander Moisiu Durres" Albania/Estonian Business School
  • Sabrina Vorbau, European Schoolnet

Organising Team (Org Team)

  • Jorge Fernandes, FCT Portugal
  • Narine Khachatryan, Safer Internet Armenia
  • Pedro Ruivo, FCT Portugal
  • Rozalia Bako, Sapientia, Romania

Key Participants

  • João Pedro Martins, Insafe Youth Ambassador Portugal
  • Sofia Rasgado, Portuguese Safer Internet Centre Coordinator, Department for Information Society
  • Dr. Teimuraz Murgulia, Deputy Minister, Ministry of Education and Science of Georgia
  • Narine Khachatryan, Safer Internet Armenia
  • Charalampos Kyritsis, Insafe Youth Ambassador Greece
  • Rozalia Bako, Sapientia, Romania
  • Michael Devsurashvili, SAFE Eurasia Center
  • Sandro Karumidze, ISOC Georgia Chair and Co-Host
  • Nino Gotoshia, European School,Tbilisi


  • Oliana Sula, University "Aleksander Moisiu Durres" Albania/Estonian Business School
  • Sabrina Vorbau, European Schoolnet

Remote Moderator

The Remote Moderator is in charge of facilitating participation via digital channels such as WebEx and social medial (Twitter, facebook). Remote Moderators monitor and moderate the social media channels and the participants via WebEX and forward questions to the session moderator. Please contact the EuroDIG secretariat if you need help to find a Remote Moderator.


  • Tetiana Kyryliuk


  • Not all seniors have been away from technology, some of them stood in the roots of Internet.
  • Security and accessibility are the most researched issues. When it comes to silver surfers not only age gap, but also gender, geographic location and socio-economic conditions should be taken into account. Adult learning methodology should start with raising awareness, followed by teaching digital tools based on individual approach.
  • Generations do not exist in isolation, but live together, and often it’s not that much about infrastructural access but rather about increasing motivation of those who are 60-70+ to use technology, applications and improve their skills. Resistance of silver surfers to online education makes them more vulnerable.
  • Medical services, delivery of goods and communication with family are of special importance to silver surfers when it comes to Internet usage. Majority of software and content are in English, which creates additional problem for silver surfers precluding them from fully enjoying the Internet usage. The software and applications should be as simple as possible to keep silver surfers inspired to continue digital learning.
  • We should look into possibilities to create more common places for youngsters and elderly, for example combining schools and community centers. In rural areas, first we need Internet connection, then education in order to provide comprehensive assistance to silver surfers.