GovTech Dynamics: Navigating Innovation and Challenges in Public Services. – TOPIC 02 Sub 01 2024: Difference between revisions

From EuroDIG Wiki
Jump to navigation Jump to search
Tag: Reverted
No edit summary
 
(4 intermediate revisions by the same user not shown)
Line 1: Line 1:
18 June 2024 | 15:00 - 15:45 EEST | Auditorium <br />
18 June 2024 | 15:00 - 15:45 EEST | Auditorium <br />
[[Consolidated_programme_2024#topic2_sub1_24|'''Consolidated programme 2024 overview''']]<br /><br />
[[Consolidated_programme_2024#topic2_sub1_24|'''Consolidated programme 2024 overview''']]<br /><br />
{{Sessionadvice-MT-2024}}
<big>'''Main Topic 2: GovTech – putting people first in digitalizing public services and the use of data'''</big><br />
Working title: <big>'''Subtopic 1: Setting the scene'''</big><br />
Proposals: #26 #47 (see [https://www.eurodig.org/wp-content/uploads/2024/01/EuroDIG-2024_List-of-proposals-20240116_for_wiki.xlsx list of proposals])<br /><br />
Proposals: #26 #47 (see [https://www.eurodig.org/wp-content/uploads/2024/01/EuroDIG-2024_List-of-proposals-20240116_for_wiki.xlsx list of proposals])<br /><br />
== <span class="dateline">Get involved!</span> ==  
== <span class="dateline">Get involved!</span> ==  
Line 13: Line 10:


== Session teaser ==
== Session teaser ==
While Europe can be considered the champion of Internet access, stable connectivity and the possibility to access online services may be a challenge for some communities, especially in remote areas or in areas at war. The digital divide results in a social divide, leaving many citizens beyond the opportunities of modern society. This session aims to discuss technical and strategic solutions and the roles of different actors in addressing digital inequality affecting the citizens of Europe and beyond.
Governments are increasingly exploring strategies to foster and expedite the adoption of innovative technologies within their public sectors as a response to high expectations from the citizens and businesses. This session would provide an excellent opportunity to exchange best practices and insights (basing on Lithuanian and other countries’ example), gaining a deeper understanding of the specific factors that drive these initiatives forward, along with the unifying principles that underpin them.


== Session description ==  
== Session description ==  
The pandemic accelerated the digital shift, underscoring the digital divide. In 2020, 466 million people gained internet access for the first time, with global usage and penetration increasing by 7% and 6%, respectively, from 2021 to 2022. However, as of 2022, 2.7 billion people lack internet access, and 53% lack high-speed broadband, risking exacerbation of economic, political, and social inequalities. Policymakers must address this global digital gap, considering continental disparities in technology access and use.
The ability of governments to ensure public well-being and deliver efficient services is directly tied to their capacity to innovate and adapt in a highly dynamic environment. This environment is defined by factors such as the increasing accessibility of technology to the population, rising citizen expectations towards public services, a growing amount of accessible data, and the rising complexity and interconnectedness of public issues (such as challenges tied to climate change, security, and inequality). In this context, governments turn to GovTech, which refers to the use of various digital tools, platforms, and innovations to enhance government processes, engage citizens, and address societal challenges. GovTech is based on a whole-of-government approach to public sector modernization, promoting simplicity, efficiency, and transparency with the citizen at the center of reforms.


The issue of digital access and divides is multifaceted, lacking a single cause or linear effect. Disparities in internet and mobile device access vary by geographic location, gender, age, and rural vs. urban populations. In 2022, Europe boasted 89% internet penetration, while Africa lagged at 40%. Additionally, there are 264 million fewer women than men online, and younger populations are more connected. Urban areas typically have double the internet users of rural areas.
However, implementing all these ambitious changes solely within the public sector is not easy. Thus, an increasing number of governments are exploring practical ways to encourage experimentation and co-creation between the public and private sectors. GovTech, as an open innovation framework, serves as a method for public sector institutions to openly seek digital solutions to their challenges through cooperation with startups, innovative companies, academia, and NGOs.


However, the digital divide extends beyond mere access to encompass divides in digital skills, usage, infrastructure quality, and access to content. The United Nations International Telecommunication Union (ITU) divides its goals for bridging the digital divide into two categories: universal connectivity and meaningful connectivity, encompassing various types of access.
Over the last 20 years, Lithuania has made significant progress in developing digital solutions in the public sector, as reflected by the country’s position in international global indexes. Lithuania ranks 8th in the GovTech Maturity Index by the World Bank, 14th in the Digital Government Maturity Index by the Organization for Economic Cooperation and Development (OECD), and 7th in the European Commission’s E-Government Benchmark. Lithuania has compelling success stories to share, such as Lithuania’s GovTech Lab, which not only enables public institutions to pilot innovative digital tools and approaches but also fosters a significant shift in public institutions, making them more open to experimentation and collaboration. Additionally, Lithuanian companies and experts are sharing their knowledge and experience in the field of GovTech with the broader international community in various regions of the world.


Various approaches have been employed to mitigate digital divides, evolving from a focus on infrastructure access to encompassing digital skills, usage gaps, and societal internet awareness. Numerous initiatives and strategic plans from intergovernmental bodies and private companies are addressing these issues.
This session would delve into the practical aspects of GovTech, exploring the benefits and opportunities it brings to countries, as well as the potential challenges that must be addressed in order to fully realize these benefits—from proper data management to ensuring that no one is left behind by these new digital possibilities.
 
The United Nations leads initiatives such as the Broadband Commission and the Giga Initiative to ensure universal internet connectivity and connect schools worldwide. UNHCR’s Innovation Service promotes digital access for refugees, while the UN Commission on the Status of Women focuses on embedding gender inclusivity into the digital economy.
 
Private actors also contribute to solving digital divide components. Space X's Starlink expands broadband to remote areas, while Google's Next Billion Users initiative creates digital products based on user research. These initiatives often target specific aspects of the divide, providing funding for resource-constrained public sectors.
 
This session aims to accelerate progress and ensure that various efforts complement, rather than undermine, one another.


== Format ==  
== Format ==  
Line 48: Line 39:
'''Focal Point'''  
'''Focal Point'''  
*Ieva Zilioniene, NRD Companies
*Ieva Zilioniene, NRD Companies
Focal Points take over the responsibility and lead of the session organisation. They work in close cooperation with the respective Programme Committee member(s) and the EuroDIG Secretariat and are kindly requested to follow [https://www.eurodig.org/get-involved/planning-process/#tab-organising-a-session EuroDIG’s session principles]


'''Organising Team (Org Team)''' ''List Org Team members here as they sign up.''
'''Organising Team (Org Team)''' ''List Org Team members here as they sign up.''
Line 55: Line 45:


'''Key Participants'''
'''Key Participants'''
*Representatives and experts from Lithuania and abroad with personal experience in leading major digital transformation reforms, and tackling related challenges (tbd)
*[https://www.linkedin.com/in/diana-seredokaitė-a15a9b5a/ Diana Seredokaitė], Director of Digital Agenda Department in the Ministry of Economy and Innovation of the Republic of Lithuania
 
*:Diana boasts over 20 years of managerial experience, demonstrating a proven track record in project leadership, IT governance and management. Her proficiency extends to ICT governance, project management, public services digitalization, business change management, and IS implementation. Notably, Diana has successfully overseen projects across diverse regions, including the Baltic States, Uzbekistan, Oman, Saudi Arabia, and Ghana.
Key Participants are experts willing to provide their knowledge during a session – not necessarily on stage. Key Participants should contribute to the session planning process and keep statements short and punchy during the session. They will be selected and assigned by the Org Team, ensuring a stakeholder balanced dialogue also considering gender and geographical balance.  
*[https://www.linkedin.com/in/daliuskazlauskas/ Dalius Kazlauskas], CTO of Vilnius City, Smart City and Digitization Expert
Please provide short CV’s of the Key Participants involved in your session at the Wiki or link to another source.
*:Dalius Kazlauskas is the Chief Technology Officer of Vilnius City, recognized for demonstrating that public sector teams can operate with the efficiency of startups. He currently leads efforts in addressing artificial intelligence challenges, utilizing data for decision-making, and unifying municipal enterprises to achieve tangible results. A pioneer of open data in Lithuania, Dalius is dedicated to showcasing its practical benefits. He is also actively involved in volunteering and mentoring within GovTech and transparency organizations, and with teams guiding innovation direction for the city, promoting and encouraging experience sharing in the public sector.
*[https://www.linkedin.com/in/dovilegaizauskiene/ Dovilė Gaužauskienė], Innovation Expert at GovTech Lab Lithuania
*:Dovilė Gaižauskienė is a participatory design expert, recognized for extensive knowledge on co-creation processes. Dovilė focuses her efforts on co-creation of more human centric solutions in the public sector, bringing empathy to policy making and implementation. Dovilė is a co-founder of Performative Design association and member of Lithuanian Design Council. Dovilė worked as a strategic designer at Policy Lab at Government strategic analysis center STRATA, and currently, she’s a part of GovTech Lab Lithuania, working with implementation of Public Challenge series, GovTech Innovation Academy and Sandbox for public sector testing AI solutions.  


'''Moderator'''
'''Moderator'''
*Ieva Žilionienė https://www.linkedin.com/in/ievazilioniene/
*[https://www.linkedin.com/in/ievazilioniene/ Ieva Žilionienė], Consulting Lead at NRD Companies
 
*:Ieva Žilionienė is an expert in state digitalization policy and strategy with extensive experience in national and global GovTech trends. She has worked for the Lithuanian Government's Information Society Development Committee, overseeing Lithuania's information society and e-governance strategies and managing EU structural funds for public ICT. As the Director of Strategy and later Deputy Director General at Lithuania's Communications Regulation Authority, she coordinated the regulation of electronic communications, postal services, and digital trust services. Now, she leads the consulting branch of NRD Companies, an international group specializing in developing digital solutions for governments worldwide. Ieva has contributed to various international groups and initiatives and is Lithuania ‘s national expert and member of the Board of Directors for the World Summit Awards, promoting UN Sustainable Development Goals through digital innovations.  
The moderator is the facilitator of the session at the event. Moderators are responsible for including the audience and encouraging a lively interaction among all session attendants. Please make sure the moderator takes a neutral role and can balance between all speakers. Please provide short CV of the moderator of your session at the Wiki or link to another source.


'''Remote Moderator'''
'''Remote Moderator'''

Latest revision as of 18:36, 22 May 2024

18 June 2024 | 15:00 - 15:45 EEST | Auditorium
Consolidated programme 2024 overview

Proposals: #26 #47 (see list of proposals)

Get involved!

You are invited to become a member of the Session Org Team by simply subscribing to the mailing list. By doing so, you agree that your name and affiliation will be published at the relevant session wiki page. Please reply to the email send to you to confirm your subscription.

Kindly note that it may take a while until the Org Team is formed and starts working.

To follow the current discussion on this topic, see the discussion tab on the upper left side of this page.

Session teaser

Governments are increasingly exploring strategies to foster and expedite the adoption of innovative technologies within their public sectors as a response to high expectations from the citizens and businesses. This session would provide an excellent opportunity to exchange best practices and insights (basing on Lithuanian and other countries’ example), gaining a deeper understanding of the specific factors that drive these initiatives forward, along with the unifying principles that underpin them.

Session description

The ability of governments to ensure public well-being and deliver efficient services is directly tied to their capacity to innovate and adapt in a highly dynamic environment. This environment is defined by factors such as the increasing accessibility of technology to the population, rising citizen expectations towards public services, a growing amount of accessible data, and the rising complexity and interconnectedness of public issues (such as challenges tied to climate change, security, and inequality). In this context, governments turn to GovTech, which refers to the use of various digital tools, platforms, and innovations to enhance government processes, engage citizens, and address societal challenges. GovTech is based on a whole-of-government approach to public sector modernization, promoting simplicity, efficiency, and transparency with the citizen at the center of reforms.

However, implementing all these ambitious changes solely within the public sector is not easy. Thus, an increasing number of governments are exploring practical ways to encourage experimentation and co-creation between the public and private sectors. GovTech, as an open innovation framework, serves as a method for public sector institutions to openly seek digital solutions to their challenges through cooperation with startups, innovative companies, academia, and NGOs.

Over the last 20 years, Lithuania has made significant progress in developing digital solutions in the public sector, as reflected by the country’s position in international global indexes. Lithuania ranks 8th in the GovTech Maturity Index by the World Bank, 14th in the Digital Government Maturity Index by the Organization for Economic Cooperation and Development (OECD), and 7th in the European Commission’s E-Government Benchmark. Lithuania has compelling success stories to share, such as Lithuania’s GovTech Lab, which not only enables public institutions to pilot innovative digital tools and approaches but also fosters a significant shift in public institutions, making them more open to experimentation and collaboration. Additionally, Lithuanian companies and experts are sharing their knowledge and experience in the field of GovTech with the broader international community in various regions of the world.

This session would delve into the practical aspects of GovTech, exploring the benefits and opportunities it brings to countries, as well as the potential challenges that must be addressed in order to fully realize these benefits—from proper data management to ensuring that no one is left behind by these new digital possibilities.

Format

Panel discussion

Further reading

People

Please provide name and institution for all people you list here.

Programme Committee member(s)

  • Inga Rimkevičienė
  • Riccardo Nanni

The Programme Committee supports the programme planning process throughout the year and works closely with the Secretariat. Members of the committee give advice on the topics, cluster the proposals and assist session organisers in their work. They also ensure that session principles are followed and monitor the complete programme to avoid repetition.

Focal Point

  • Ieva Zilioniene, NRD Companies

Organising Team (Org Team) List Org Team members here as they sign up.

The Org Team is a group of people shaping the session. Org Teams are open and every interested individual can become a member by subscribing to the mailing list.

Key Participants

  • Diana Seredokaitė, Director of Digital Agenda Department in the Ministry of Economy and Innovation of the Republic of Lithuania
    Diana boasts over 20 years of managerial experience, demonstrating a proven track record in project leadership, IT governance and management. Her proficiency extends to ICT governance, project management, public services digitalization, business change management, and IS implementation. Notably, Diana has successfully overseen projects across diverse regions, including the Baltic States, Uzbekistan, Oman, Saudi Arabia, and Ghana.
  • Dalius Kazlauskas, CTO of Vilnius City, Smart City and Digitization Expert
    Dalius Kazlauskas is the Chief Technology Officer of Vilnius City, recognized for demonstrating that public sector teams can operate with the efficiency of startups. He currently leads efforts in addressing artificial intelligence challenges, utilizing data for decision-making, and unifying municipal enterprises to achieve tangible results. A pioneer of open data in Lithuania, Dalius is dedicated to showcasing its practical benefits. He is also actively involved in volunteering and mentoring within GovTech and transparency organizations, and with teams guiding innovation direction for the city, promoting and encouraging experience sharing in the public sector.
  • Dovilė Gaužauskienė, Innovation Expert at GovTech Lab Lithuania
    Dovilė Gaižauskienė is a participatory design expert, recognized for extensive knowledge on co-creation processes. Dovilė focuses her efforts on co-creation of more human centric solutions in the public sector, bringing empathy to policy making and implementation. Dovilė is a co-founder of Performative Design association and member of Lithuanian Design Council. Dovilė worked as a strategic designer at Policy Lab at Government strategic analysis center STRATA, and currently, she’s a part of GovTech Lab Lithuania, working with implementation of Public Challenge series, GovTech Innovation Academy and Sandbox for public sector testing AI solutions.

Moderator

  • Ieva Žilionienė, Consulting Lead at NRD Companies
    Ieva Žilionienė is an expert in state digitalization policy and strategy with extensive experience in national and global GovTech trends. She has worked for the Lithuanian Government's Information Society Development Committee, overseeing Lithuania's information society and e-governance strategies and managing EU structural funds for public ICT. As the Director of Strategy and later Deputy Director General at Lithuania's Communications Regulation Authority, she coordinated the regulation of electronic communications, postal services, and digital trust services. Now, she leads the consulting branch of NRD Companies, an international group specializing in developing digital solutions for governments worldwide. Ieva has contributed to various international groups and initiatives and is Lithuania ‘s national expert and member of the Board of Directors for the World Summit Awards, promoting UN Sustainable Development Goals through digital innovations.

Remote Moderator

Trained remote moderators will be assigned on the spot by the EuroDIG secretariat to each session.

Reporter

Reporters will be assigned by the EuroDIG secretariat in cooperation with the Geneva Internet Platform. The Reporter takes notes during the session and formulates 3 (max. 5) bullet points at the end of each session that:

  • are summarised on a slide and presented to the audience at the end of each session
  • relate to the particular session and to European Internet governance policy
  • are forward looking and propose goals and activities that can be initiated after EuroDIG (recommendations)
  • are in (rough) consensus with the audience

Current discussion, conference calls, schedules and minutes

See the discussion tab on the upper left side of this page. Please use this page to publish:

  • dates for virtual meetings or coordination calls
  • short summary of calls or email exchange

Please be as open and transparent as possible in order to allow others to get involved and contact you. Use the wiki not only as the place to publish results but also to summarize the discussion process.

Messages

A short summary of the session will be provided by the Reporter.

Video record

Will be provided here after the event.

Transcript

Will be provided here after the event.

Retrieved from "https://eurodigwiki.org/mw/index.php?title=GovTech_Dynamics:_Navigating_Innovation_and_Challenges_in_Public_Services._–_TOPIC_02_Sub_01_2024&oldid=24814"